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Compliments & Concerns

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We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.

Please forward any compliments to hello@moneyplex.au or by mail to

MoneyPlex Customer Care, PO Box 3168 Minnamurra NSW 2533.

Concerns

If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.  

Please forward any complaints to hello@moneyplex.au or by mail to 

MoneyPlex Customer Care, PO Box 3186 Minnamurra NSW 2533.

Need an update on your complaint

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will write to you to acknowledge your complaint, within 24 hours of receiving it, to ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority:

Online:    www.afca.org.au
Email:      info@afca.org.au
Phone:    1800 931 678 (free call)
Mail:        Australian Financial Complaints Authority
               GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Some Of The Self-Employed Entrepreneurs We’ve Helped

Over the years we’ve helped hundreds of contractors, freelancers, tradespeople, gig workers, consultants, entrepreneurs, and business owners. Here’s what some of them say about how we’ve helped them with their mortgage:

But sadly, self-employed contractors, entrepreneurs, and business owners are too often discriminated against because you “don’t fit the standard lending criteria” for many banks.

Like many self-employed professionals, perhaps you earn well but because you don’t pay yourself a regular wage you’re considered a risk compared to people on a weekly salary.

Maybe your cash flow is seasonal (or variable), with most of your money coming in large payments followed by months of little revenue (something many lenders don’t like).

Or perhaps you’re just getting started and don’t yet have a track record of figures to reflect your hard work and success.

Some Of The Self-Employed Entrepreneurs We’ve Helped

Getting a mortgage approved when you’re self-employed is not always straightforward. That’s why it’s important to have the right experience and contacts.

The team at MoneyPlex has more than 30 years collective experience helping self-employed entrepreneurs get the right mortgage so you can accelerate your journey towards home ownership, business success, and financial freedom.

Our extensive network of lenders specialises in providing low-interest, flexible mortgages to self-employed entrepreneurs.

Over the years we’ve helped hundreds of contractors, freelancers, tradespeople, gig workers, consultants, entrepreneurs, and business owners. Here’s what some of them say about how we’ve helped them with their mortgage:

  1. Loan Application: Submitting incomplete or incorrect paperwork may jeopardise your loan application. We’ll provide you with appropriate guidance so you can have everything ready to maximise your borrowing capacity and loan approval.

  2. Loan Structure: The type of loan and way you utilise the features has as much (perhaps more) significance than the interest rate. Our analysis process takes your whole situation into account to ensure you achieve maximum savings in interest and fees.

  3. Loan Optimisation: Don’t let changing circumstances put your home at risk. We’ll help you optimise your mortgage to safeguard your home, your income, and your business if things change in the future.

Some Of The Self-Employed Entrepreneurs We’ve Helped

Over the years we’ve helped hundreds of contractors, freelancers, tradespeople, gig workers, consultants, entrepreneurs, and business owners. Here’s what some of them say about how we’ve helped them with their mortgage:

quote

"I have no hesitation in recommending"

"I have no hesitation in recommending Moneyplex for anyone needing a brokerage service".

Simon M
Wollongong, New South Wales

quote

"James S"

"All in all a professional and personal service that removed stress and ensured we got the best possible outcome.".

James S
Wollongong, New South Wales

Let Us Help You Get The Right Mortgage

Mistakes in your mortgage application can lead to rejection, which can negatively affect your credit score. Let us help you find the right low-interest, flexible mortgage so you can accelerate your journey towards home ownership, business success, and financial freedom.

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To See How We Can Help

How Self-Employed Individuals Can Get More Competitive Loan Offers From More Banks
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